Are provided as an Annual Maintenance contract or on Engineer call–out basis. Services include Emergency breakdown service, Remote maintenance service, Periodic & Shutdown maintenance, repair, Software upgrade services and Parts management program.
Emergency breakdown service is provided during problems or failures of the control system encountered by various customers. Emergency support is provided on an immediate basis with the response time as agreed in the contract.
Remote Maintenance Service (RMS) is a service wherein Yokogawa service engineer checks the users systems remotely from Bahrain. Remote Maintenance Support may be used, to remotely troubleshoot any hardware / software related problems of the control system. RMS is utilized to check all the messages of the system, hardware status of the components, and source of trouble. A detailed RMS report is issued that will include the status of the system and the cause of the trouble if any.
Periodic maintenance is provided to guarantee a continuous and smooth operation of the system. During periodic visits operating conditions of the Yokogawa system is confirmed and discussed with the user for any non-conformity and the same shall be checked and inspected. Necessary backup of the application software shall be made during the periodical maintenance.
Shutdown maintenance is carried out during the complete plant shutdown. Calibration of I/O Modules, Test program for the controllers and the operator consoles are executed to check the performance and the healthiness of the system.
Parts Holding Service provides the user an option to stock the spare parts, manage and maintain them on-site or at YME. Spare parts categorized as Critical, non-critical and consumables are maintained by YME. These are consumed depending on the requirement and replenished by Yokogawa within the time specified and agreed in the contract. YME will inspect and ensure that good environmental conditions are maintained for storage facilities and comply with all safety requirements.
Repair service is also provided for certain agreed system components in the contact. Upon failure YME shall ensure that these cards are repaired and tested.
Software/Hardware upgrade service is provided for the contract users to revise their system software or Hardware to the latest available revision level. The required study to confirm the compatibility with the application software and the available level of the revision is done by YME and required support for the same is provided.
A comprehensive report with recommendations shall be submitted to the user upon completion of the above service activity.
