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You probably already know Yokogawa as a reliable partner for all your industrial recorders: µR1000, Hybridrecorder HR und DR, DAQSTATION ... Aside from the already more than 50 years of delivering high quality products we also offer you associated services. Our team of
specialized technicians is at your service for corrective and preventive
maintenance, but also for education, advice and support. Our know-how
rests on the control of the complete life cycle of the measuring chain: from
R&D, development, production upon sales, installation, start-up assistance,
aintenance and optimization. This unique combination of disciplines forms
our technicians to your ideal partner for servicing.
START-UP ASSISTANCE
The correct installation, calibration and parameter setups are without a doubt the most important terms for a good on-line measurement. Our Service department can perform these duties entirely or partly for you. We do not only take care of the start up of your measurement but also immediately conduct a first calibration with certified equipment and calibrated products. We also give a short introduction about the use and setup of the equipment as well as the most important functions and parameters.
PERIODIC MAINTENANCE – THE YEARLY MAINTENANCE AGREEMENT
An industrial environment is not always evenly friendly on your equipment: a dusty or humid environment mechanical polishing of cables, corrosion, ... Our instruments are designed for use in the most demanding applications, but also they are not insensitive for decay. Periodic maintenance
once a year can guard you from unexpected failure.
Our technicians perform an inspection for looking at the mechanical and electrical status of the
measuring loop:
- Cleaning and lubrication of mechanical and driving components.
- Adjustment of printer-head for exact paper print-out.
- Check and optimisation of print-out ( Letters, Colour,…)
- On site calibration of measurement inputs.
- General maintenance of the working and condition of the equipment (Cabling, Display, Alarmoutput, ...).
- Parameter setting and optimisation.
Of course all determined and potentional problems will also be immediately repaired. Our engineers have the most common parts and electrodes on stock in Vienna to optimize your measuring loop immediately.
CALIBRATION WITH CERTIFICATE
You want a thorough check of the accuracy of your measurement? You need a
calibration certificate traceable to international standards? In more and more applications
a traceable certificate is wanted, or even indispensable. Environmental legislation,
internal quality demands, validation, ... they all require a periodic calibration with
reference-equipment that is certified and traceable to international standards. Yokogawa
offers you these services. We verify and calibrate your measurements according a tested
calibration -method. With this we deliver a certificate that meets the most inspections
(ISO9000, FDA, GAMP, ...). Our reference equipment is certified minimally once a year
to international standards.
ADVICE AND SUPPORT
Our engineers have build up years of experience with analyzer measurements in various industrial branches.
This can be used to your advantage. We can advise you with:
- The optimisation of the measuring loop and recorder parameters
- Phone support in case of technical problems and for general techn. issues and questions concerning recorders.
- Techn. Support in including your recorder into your local network.
- Periodic discussion with your engineers to exchange experience and knowledge, draw an action plan, to evaluate taken actions,……..
With such services of course in advance the extend of the services and the aimed results will be defined and
we will suggest you a solution best suited for you.
24 HOURS STANDBY SERVICE
Most of the industrial processes are very important and also very expensive. A breakdown of the measurement
loops for controlling or tracing the process is already a disaster. Yokogawa offers you a 24 hours standby service
which obligates our technicians to be on site within 24 hours from the notification of a failure and to perform
emergency measures. This may be the repair of the defect on site or else the exchange of the complete instrument
as well as the parameter setting.
EDUCATION
Our industrial recorders are simple to operate, but still some insight in the basic principles and menu navigation
is necessary for proper use of the instruments. Our trainers are engineers who have worked for years in the field
and can use their field experience to link theoretical knowledge to real applications. Our standard education for
recorders only takes one day, but is very efficient and field directed. The trainee receives a refreshment of their
theoretical background, discuss the most occurring measuring problems and solutions and after this the trainees
will exercise with test setups. This course can be situated in our offices or at your company. Because we
organize this course for one company at a time we change the content of the training to apply to your application
and specific measuring problems.
MORE INFORMATION
IF YOU WANT MORE INFORMATION ABOUT THESE SERVICES OR A CONCRETE PROPOSAL PLEASE CONTACT OUR SERVCIE DEPARTMENT:
Hr. Walter Cech +43 - 1 - 206 34 - 455 email: walter.cech@at.yokogawa.com
Hr. Krunoslav Hrubi +43 - 1 - 206 34 - 350 email: krunoslav.hrubi@at.yokogawa.com
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