Customers and Quality First

In 2008, a customer satisfaction survey was conducted of customers who attended the product information course at the training center in Yokogawa Electric (Japan). For 2009, the survey results were tallied up, analyzed, and a structure was set up to share the results with the employees over the Intranet. In addition, a system was set up so that the customers' opinion can be addressed in the business activities.

Through activities such as these, Yokogawa will continue to provide products and solutions that can satisfy the customers even more.

Since the establishment, we have implemented our quality management system across all processes, as we are convinced that Quality First Approach is the basis of customer satisfaction. All the main Group companies have attained ISO9001 certification starting with Yokogawa Electric in 1992, which has made delivery of the same quality worldwide a reality.

We have continuously valued our customers' feedback to develop satisfactory products, and have gained a high level of satisfaction from our customers with respect to the accuracy and functionality of our products.

• ISO9001 Certification
• Quality Assurance
• Product Compliance Management