Customers and Quality First
Since the establishment, we have implemented our quality management system across all processes, as we are convinced that Quality First Approach is the basis of customer satisfaction. All the main Group companies have attained ISO9001 certification starting with Yokogawa Electric in 1992, which has made delivery of the same quality worldwide a reality.
We have continuously valued our customers' feedback to develop satisfactory products, and have gained a high level of satisfaction from our customers with respect to the accuracy and functionality of our products.
In addition to getting customer feedback though conversations at the management level or third parties researches, we have started conducting customer surveys for the users who attended our training courses at our training center in Japan in fiscal 2008. We will analyze and make use of this information to offer more desirable products and solutions.
ISO9001 Certification
Cooperation with Suppliers
We consider customer satisfaction in terms of supply chain management. The parts and services from our suppliers are an important element of the product quality. Yokogawa strives to maintain high quality and develop advanced technologies by working with our suppliers.
