Every high-technology product from Yokogawa has to fulfill three basic criteria: Quality, Innovation, Foresight. We are one of the world leaders in industrial automation and control, test and measurement, information systems and industrial services. Besides being high quality, innovative and advanced, our products are also safe and durable. In other words, we supply smart technology, made by smart professionals. Many of our customers are household names in oil and gas upstream and downstream process, power generation, and the petrochemical and pharmaceutical industries.
Continuous improvement. That's a key principle at Yokogawa. It's essential to building our future. Our goal: sustainable growth, satisfied customers and personal development of our employees. An attractive new European office is under construction in Amersfoort. In 2008 we will relocate there from our three present sites in the Netherlands. This move will efficiently bring together the know-how and experience of our European headquarters, the Dutch sales and service organisation and our European systems engineering centre.
Yokogawa Service Center Europe, based in Apeldoorn, is looking for a student who wants to do his/ her final project at Yokogawa.
FAQ 2007
Final project description
Categorize and/or Unify Yokogawa Response Centre Europe (RCE) Service related FAQ validated
information / knowledge 6σ based method in order to make this information available on and
imported in Global accessible Database.
The RCE is a member of the Yokogawa Global Response Centre (GRC). The GRC’s cooperate in
service the customers with a worldwide high quality level of services including 24h/7d support.
For the past decade Yokogawa RCE gathered validated answers in a database and this knowledge is
available to RCE customer service engineers. This information should be shared on Global Level.
The Goal is a Global accessible Database with useful and strong search tool for validated FAQ’s.
This knowledge should be shared
In this way Yokogawa wants to achieve higher product quality and higher customer satisfaction by
bundling knowledge.
The information should be available in a Global Standard format in order to import this in the
Global Database.
The FAQ is character string of a question and the answer basically.
Furthermore a model name and a model number are necessary.
Product name or system name etc., are necessary.
In addition, a main word becoming the topic is necessary to make it easy to search it.
Interested?
We’d like to receive your application and resume by e-mail eefke.ruisbroek@nl.yokogawa.com to Ms. E. Ruisbroek.
Department: Yokogawa Response Center Europe
Contact person: John Hoksbergen
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