Annual maintenance contracts are available for the following products:
- NTMP001 Exaquantum - Plant Information Management
Package
- TMB001 Exaquantum/Batch - Batch Interface Package
- NTPF100 Exaopc - OPC Interface Package
- NTPS100 Exaplog - Event Analysis Package
- NTPS200 Exapilot - Operational Efficiency Increase
Package
As Microsoft operating systems are regularly developed, extended and updated
with service packs and security patches, it it essential that you upgrade your
Exaquantum software to remain current with these upgrades, thus ensuring that
the whole system remains "state of the art".
Microsoft Windows Server release cycles are such that you would probably have
to upgrade to a new operating system during a five year period. The Exaquantum
AMC provides for the latest releases of Exaquantum, which will run on all current
Microsoft Windows operating systems. The AMC provides the most cost effective
way of ensuring that your Exaquantum system is maintained in line with new releases
of operating systems. In the event that an Exaquantum AMC is not purchased and
the time comes when you are forced to upgrade your operating system, you will
need to purchase a new Exaquantum license. Based on the five year forced upgrade
cycles of the operating system, purchase of an AMC delivers a two year cost
advantage over purchase of a new Exaquantum license. More importantly, the AMC
delivers all the benefits of help-desk support and product enhancements throughout
this five year period.
| Software Maintenance |
Help Desk Support |
|
Yokogawa products are managed according to a product life-cycle management
programme. This programme includes planned and scheduled updates. Customers
with a valid software license as well as a current Support and Maintenance
Service Agreement receive software updates consisting of:
- New Releases
- Product enhancements
- Bug fixes and patches
- Operating System support
- Infrastructure support
- Integration compatibility
|
Our Support Services provide customers with access to Support Consultants,
who provide advice, tips and suggestions regarding:
- General product usage
- Clarification of documentation
- Bug identification and escalation
- Use and navigation of graphical user interface
- Enhancement suggestions
- Upgrade configuration questions
- Remote access for problem diagnostic and resolution
- Identification and referral towards other Yokogawa products and services
|
If you need assistance beyond the scope of our Support Services, we will identify
the most appropriate person or service to better assist you.
You can contact your local Customer Support Team using the following methods:
Support web site
Support contacts
