 The Yokogawa Lifecycle maintenance contract maximizes profits over the lifetime of your plant by improving system reliability and reducing downtime.
Yokogawa prepares a Service Level Agreement (SLA) that indicates which services are desired by the customer and sets out the level of services that we are to achieve. The SLA defines what kinds of services are to be provided and specifies their extent.
The contract coverage can be flexibly customized to suit each customer's unique needs, achieving the right balance between service contents and cost.
On the following page you will find examples of various contract patterns together with information on the corresponding services.
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Depending on the SLA, customers will be able to reach our customer support facility during normal office hours and whenever an emergency occurs. Our services include a dedicated website where users can enjoy ready access to information.
Yokogawa also provides customers services and support for various third party products from our system integrators. 
On-site Resident Support is available for customers who require 100% service availability by having a resident engineer on site.
