System support contract service
|
Technical support Yokogawa Technical Services can offer technical support for all contract clients for product maintenance and engineering requirements. Telephone support can be provided during normal working hours, or 24-hour cover can be provided if a contract is in place. Partnerships Yokogawa Technical Services has a twofold responsibility to the customer:
The purchase, operation and maintenance of all instruments involve a pro-active partnership between the supplier and the end-user that remains in place for the lifetime of the instrumentation. Bonded stock Yokogawa Technical Services can provide the facility of bonded spares. In conjunction with the customer, the critical items are identified. These spares can be held in stock at the supplier or at site specifically for use on a specific installation. Critical spare parts may be the property of the end user or, on payment of a holding fee to the supplier, may be purchased for storage in a bonded stock area. Yokogawa Technical Services bonded stock is kept in a dedicated secure air-conditioned room, with each costumer having a segregated area. Lease instruments Yokogawa technical services can offer lease instruments to provide a turn-round capability for instruments removed for calibration. These instruments can be used as rotational calibration instruments or as standby spares if required. |