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Technical support
Yokogawa Technical Services can offer technical
support for all contract clients for product
maintenance and engineering requirements.
Telephone support can be provided during normal
working hours, or 24-hour cover can be provided if a
contract is in place.
Partnerships
Yokogawa Technical Services has a twofold responsibility
to the customer:
- to make the customer aware of services available
that will enable production to be maintained
throughout the year.
- to provide a high standard of maintenance service
that meets all the needs of the customer whenever
and wherever required.
The purchase, operation and maintenance of all
instruments involve a pro-active partnership between
the supplier and the end-user that remains in place
for the lifetime of the instrumentation.
Bonded stock
Yokogawa Technical Services can provide the facility
of bonded spares. In conjunction with the customer,
the critical items are identified. These spares can be
held in stock at the supplier or at site specifically for
use on a specific installation. Critical spare parts may
be the property of the end user or, on payment of
a holding fee to the supplier, may be purchased for
storage in a bonded stock area.
Yokogawa Technical Services bonded stock is kept
in a dedicated secure air-conditioned room, with each
costumer having a segregated area.
Lease instruments
Yokogawa technical services can offer lease instruments
to provide a turn-round capability for instruments
removed for calibration. These instruments can be
used as rotational calibration instruments or as standby
spares if required.
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System support contract service |
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