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Yokogawa's Approach

Synaptic Business Automation

Synaptic Business Automation is Yokogawa's IA business vision to help customers achieve agile and adaptive management, and Operational Excellence through collaboration and co-innovation. By synaptically connecting everything such as people, systems, data, services and supply chain, utilizing experienced business and process knowledge with measurement, control and information technology, Yokogawa envisions to contribute to innovate our customers' business processes.

Always working closely with customers to create sustainable value

The speed of change in our business environment is getting more and more intensified.  Our customers in the manufacturing industries are facing various challenges, such as intensified cost-down pressure due to global competitions, regulatory requirements changes, cyber security and aging workforces.  The customers are demanding to see the situation more clearly and timely so that they can know what will happen in advance and act with agility to proactively manage changes.

If all the necessary data throughout plant processes and supply chains is synaptically integrated and intelligently transformed to meaningful information for business, it should be useful for the customers to make business decisions swiftly and to improve efficiency by automation from manufacturing processes to business processes. We envision this as Synaptic Business Automation.  

To support the customers’ business challenges, Yokogawa has been expanding our capabilities from OT (Operational Technology from sensing and control to manufacturing operations management) and IT (Information Technology) to Business Management (BM) by process and business consulting. Our long term experience in OT assures the reliable process data handling.  The capabilities for IT, such as IIoT (Industrial Internet of Things), secure cloud and remote technology, cyber physical System, digital twins, artificial intelligence, machine learning and Big Data analysis provide further value of the latest technologies.  Our unique combination of OT, IT and BM will provide one stop comprehensive solution from business to operations.

To realize customers’ Synaptic Business Automation, Yokogawa is aiming to work closely with the customers to enhance the competitiveness and sustainable growth of their business by supporting improvements in productivity, profitability and business continuity.
 

Yokogawa Received the Frost & Sullivan 2017 Global Customer Value Leadership Award in the Industrial Automation Solutions and Services Industry

This Award recognizes the company's contributions in building strong relationships with its customers by providing premium values that deliver an exceptional return on investment. Frost & Sullivan presents Best Practice Awards to companies that have demonstrated outstanding leadership in technology innovation and the strategic development of products and services for regional and global markets. For each of these awards, Frost & Sullivan analysts independently conduct interviews, analyze data, and carry out research in many different fields. For the Global Customer Value Leadership Award, Frost & Sullivan evaluates companies based on several factors that concern the two key aspects of customer impact and business impact.

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  • KBC is a technology-based provider of industry-leading software and consulting services that help global companies in the oil and gas upstream and downstream sectors boost operational efficiency and improve profitability.

  • Over the years that we have been in business, we have noticed certain common customers’ management concerns across every indutry.

  • Yokogawa provides a variety of solution that will help its customers achieve sustainable business growth and realize operational excellence, from both the technical side and the business side.

  • Our most important value proposition is our "Commitment to deliver with complete customer satisfaction". We strive to fulfill our promise to our customers and the following four points represent our uniqueness in achieving this goal.

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