Skip navigation
Go to Global Navigation
Go to Primary Contents
Go to Site Information

GLOBAL TOP

CLOSE

Return Policy

Yokogawa Corporation of America is pleased to provide you with our return policy. Our goal is to meet your needs and provide you with clear and direct process should you have to return a product to Yokogawa. If you would like to return a product we would like to request that certain requirements must be followed in order to ensure smooth process.

1. Return Authorization

A Return Authorization (RA) number must be obtained prior to returning any new or used equipment to Yokogawa.

To obtain an RA number, contact your Yokogawa representative or Yokogawa office directly.

Yokogawa Contact information:
For new equipment, please call 1-800-888-6400
For used equipment, call 1-800-524-7378 or email support@us.yokogawa.com

  • No product returns will be accepted without an RA number.
  • Each returned product must be issued a separate RA number unless directed otherwise by Yokogawa.
  • Returned product must be returned within 30 days period from the date the RA is issued or the RA# is cancelled.

2. Preparing Equipment for Return

Only equipment that has not been removed from the original shipping package will be considered new. New equipment must be returned in its original packaging. Return for credit of new products with purchase dated for six months or more will not be accepted and RA number will not be provided.

New Equipment
Before returning new equipment:

  1. Clearly mark the RA number on the outside of the original shipping package.
  2. Clearly mark on the outside of each package: "NEW".
  3. Complete and sign the "New of New Equipment" on page 3.
  4. Include one copy of the statement inside the original shipping package, and attach one copy to the outside of each package.

3. Shipping Instructions

Required shipping documents

The customer must provide a Packing List and carrier shipping documents for each shipment. The shipping documents contain information necessary for the carrier to ship the freight, such as consignee of shipment, payment terms, number of pieces in shipment, weight, etc. When returning equipment the Carrier paperwork needs to include the following address:

Yokogawa Corporation of America
Attn. RA# _________
61 Amlajack Blvd
Newnan, GA 30265

Required Documents

Submit the following shipping documents inside the shipping box:

  • One copy of the Packing List.
  • One copy of the Bill of Lading.

Shipping Charges

The customer is responsible for all shipping charges, ship using prepaid terms.
Yokogawa will refuse any collect shipments.

Statement of New Equipment

Return Authorization (RA) Number:______________________________

Returned Equipment (attach additional sheet(s) if more space is needed)

 Qty.  Model Number  Serial Number(s)
     
     
     
     
     
     
     

Reason for Return:

 

Shipping Instructions

  1. Clearly mark RMA number and "NEW" on each shipping package.
  2. Include one copy of this document inside the original shipping package, and attach one copy to the outside of each package in a visible location.
  3. Ship to:

Yokogawa Corporation of America
Attn. RA# _________
61 Amlajack Blvd
Newnan, GA 30265
Attn: Repairs

Restocking Fees:

Only equipment that has not been removed from the original shipping package AND the date of shipment to customer has not exceeded six months will be considered new and suitable for return. Returned equipment can be classified into two categories:

  1. Were shipped as requested by the customer
    - Restocking fees will apply If the customer ordered the wrong equipment
    - Restocking fees will apply If the customer no longer needs the equipment
  2. The wrong product shipped by Yokogawa
    - Restocking fees will NOT apply if Yokogawa shipped the wrong equipment.