Design thinking – tackling digitalisation with help from your users

As we all know, transformation processes will be necessary to keep up with digitalisation. They will affect our workplaces as well as our ways of working. IIoT and Industry 4.0 offer a great deal of creative scope, and we are far from grasping all the opportunities and possibilities inherent to them. Many fairly unclear aspects interact with each other in this field. Why not use the potentials of design thinking?