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I'm using a SMARTDAC+ GX/GP with the advanced security function (/AS1). I forgot my password, can't log in, and the user is locked. What should I do?

I'm using a SMARTDAC+ GX/GP with the advanced security function (/AS1). I forgot my password, can't log in, and the user is locked. What should I do?

In the status display area of the upper part of the screen, there is an upper body-shaped icon that you can check for the user lock status.

  • If the user lock icon background is light grey, there is still a system administrator who can log in. Log in as a system administrator, initialize the locked user’s password, and then log in as that user and reset the password.

    Icon with Grey Background

  • If the icon's background is yellow, all system administrators are locked. In that case, please contact the dealer who sold you the unit for assistance.

    Icon with Yellow Background

 

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