The eServ plant maintenance system supports maintenance operations with foresight, and is effective everywhere. Quick and easy to use, it leverages the expertise of Japanese professionals and optimizes the CMMS and EAM concept.
eServ makes a difference, setting you free from complex equipment maintenance and reducing failures. It was developed by incorporating more than 20 years of expertise and achievements in equipment maintenance, and know-how gained from 360 domestic and overseas sites and 5,000 users.
It is 10 years since the first version of eServ released. eServ has been enhancing its user-operability and applying customer's requirements periodically.
eServ has diverse capabilities and allows various approaches for every technician, making a real difference.
When important data is stored on paper or in Excel worksheets through daily work, it gradually becomes difficult to browse historical records. By using information such as spare parts, figures, and work history, eServ can quickly respond to troubles in various work places, thus reducing production losses and wasted efforts caused by equipment troubles, process lock-down, etc.
eServ also facilitates preventive maintenance planning by recording maintenance procedures and check points. A sustainable plant with the required integrity and reliability will be actualized by shifting to strategic and pre-emptive preventive maintenance from the traditional style of breakdown maintenance (MOSMS-000-001-ver1-2007).
eServ is not limited to a particular industry and type of business. It can be applied to any industry, and even for aftersales service for products delivered to customers, including medical devices, computers, and network equipment.
Currently, eServ is expanding into the pharmaceutical and renewable energy industry, including solar power, wind power, and biomass.
To detect issues in safety or maintenance correctly, eServ reforms maintenance transactions for improving the quality of management and maximizing the operating ratio of production equipment. It is effective for more than just equipment maintenance.
Conventionally, companies wanted a system that would reduce maintenance cost. Prolonged plant lock-downs and recalls cause major problems and huge damages. Failure of production equipment could cost a company more than 100 million yen annually.
But now, the focus has shifted to long-term stable, safe operation of production facilities and utility equipment, which are the source of profit for a company. Systematization of maintenance operations is indispensable. eServ assists such systematization of maintenance operations and thus reduces the failure rate.
For some customers manufacturing particular products on a production line or assembly process, their main activity is breakdown maintenance due to frequent failures.
The purpose of maintenance is to raise the safe operating ratio by reducing prolonged lock-down caused by failures. When it is possible to understand correctly the circumstances of failures and shorten the recovery time based on past data, it enables a shift from breakdown maintenance to preventive maintenance. eServ improves maintenance operations and raises the safe operating ratio.
For some customers manufacturing particular products in a continuous process, their main activity is preventive maintenance at a constant cycle.
This maintenance style leads to too much maintenance, because maintenance and inspections are conducted regardless of the amount of product manufacture or operating hours.
The cycles and procedures for proper preventive maintenance can be developed by understanding correctly the circumstances of failures and the conditions of production facilities and utility equipment. eServ supports proper preventive maintenance.
Ideally, the maintenance and manufacturing divisions should work together and share information, but this rarely happens in practice. eServ's information-exchange function greatly promotes such communication.
eServ is a web application on salesforce.com.
Needs only Internet access and a browser on a PC.
No software and hardware costs, increased activities for cybersecurity, disaster recovery, system maintenance, version upgrade etc.
Secure customer support.
Abundant system resources can be used at low cost. They include multi-server operation, availability record beyond 99.95% and ensured response of less than 300 milliseconds per page.
Certified for various security standards (including those of financial institutions). Outstanding information confidentiality compared with systems running on in-house servers.
Eliminates the work needed for operating the system, such as server maintenance, backups and troubleshooting. System management is much more efficient, saving labor.
The latest applications are always available.
Upgrades to the server, operating system, database software, etc. are not needed.
To run eServ, you only need an Internet connection, a computer running Windows (excluding mobile operating systems) and a web browser.
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