SensPlus™ Buddy Communication

What is SensPlus™ Buddy? 

SensPlus™ Buddy is a communication support service for providing support to sites from a remote location using a mobile device. Its operation is intuitive and it enables visual transmission by video calls and augmented reality (AR) as well as information sharing by sending images and text. Smooth and accurate communication using SensPlus™ Buddy improves the efficiency of maintenance work and reduces losses due to mistakes. This tool facilitates safe and worry-free maintenance activities.

 

Introductory Video

In this video, we show you how SensPlus™ Buddy can be useful in improving the efficiency of maintenance work and reduces losses due to mistakes. This tool facilitates safe and worry-free maintenance activities.

Table of Contents

Summary

Customer Benefits

Features

Functional Configuration

 

 

Summary

SensPlus™ Buddy is a communication support service for providing support to sites from a remote location using a mobile device. Its operation is intuitive and it enables visual transmission by video calls and augmented reality (AR) as well as information sharing by sending images and text. Smooth and accurate communication using SensPlus™ Buddy improves the efficiency of maintenance work and reduces losses due to mistakes. This tool facilitates safe and worry-free maintenance activities.

 

Customer Benefits

  • Improve communication
    Video communication helps field engineers assess and identify issues in the field.
  • Easy to start
    Easy to introduce and use from existing mobile devices and PCs, requiring no additional software or hardware.
  • Enrich team knowledge
    Snapshots taken during a video call can be shared with your team, enriching your team’s knowledge.

 

Features

(1) Video calls
Simply log into the dedicated webpage, specify the other party's group name or user ID, and place the video call. Compared with voice-only calls by a conventional transceiver or phone, this feature allows far more information to be shared instantly

Sensplus buddy video call

(2) Drawing on screen
You can freely draw with a pen on the other party's video screen or an imported image captured from an instruction manual or other document. Instead of ambiguous instructions, you can now give accurate, clear instructions by writing or drawing your instructions directly on images taken on site.

sensplus buddy drawing screen

(3) Sharing image files
Any image edited with the screen drawing function can be sent to the other party. The sent image is displayed in the drawing area so the other party can add a comment immediately with the pen function and then return the image. Shared images can be stored on local drives.

 

sensplus buddy sharing image files

(4) User management
Manage users and user groups using the highly-secure authentication system. You can place a call to another user in your group by registering the user. Since the audio and video data is directly transferred between users, no data remains on a relay or communication server.

sensplus buddy user management

 

Functional Configuration

(1) No need to install and configure software
SensPlus™ Buddy is a Web browser-based application, software installation and configuration work is not necessary as it can be used as if browsing a website as long as Internet access is available. This enables customers to use the application as is on their PCs, tablets, smartphones, and other devices.

(2) Can be used in an existing Internet environment
The operation server of SensPlus™ Buddy is placed on the Internet and is operated and managed by Yokogawa. Therefore, the only communication environment that customers need to provide is one that enables Internet access. In addition, the existing Internet environment can be used without building a separate network as this application supports both mobile (3G, 4G, and LTE) communication and a Wi-Fi network.

(3) Achieves secure data communication
The communication data is not stored on a server. Furthermore, all communication is encrypted using HTTPS (SSL/TLS), and measures are implemented to prevent interception on the communication path and impersonation by a third party.

sensplus buddy configuration
 

General Specifications

Product Overviews

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