25 March, 2020
Dear customers and partners,
Yokogawa recognizes the rapidly growing impact of the ongoing COVID-19 global pandemic. Within the current situation, our top priorities are to do everything we can to minimize the spread of COVID-19, and continue providing the necessary level of service to customers.
From the first signs of the outbreak, Yokogawa has been engaged in preventing transmission of the virus in affected areas. We have proactively introduced a range of measures, from monitoring the well-being of our employees and promoting workplace hygiene, to implementing restrictions on in-person meetings and travel, promoting teleworking, and requiring self-isolation for those who have travelled to affected regions. In order to minimize disruption to your business, in our manufacturing operations we are adapting our systems and processes to be able to respond flexibly to this very dynamic situation, and in our engineering and service operations we are utilizing technologies that enable us to support customers remotely.
If you have any questions or require support, please don't hesitate to contact our representatives. We are committed to working closely with you as we navigate this difficult situation together.
President and Chief Executive Officer
Yokogawa Electric Corporation
Updated on 9 April, 2020
Yokogawa is committed to taking all reasonable and appropriate measures to provide the level of service necessary for customers to maintain continuous operation in the plants that form an essential part of the supply chains for society.
Yokogawa is proud to offer a global service support network, with each region supporting our customers locally. Currently these offices have established operational redundancies to mitigate the risk from COVID-19 and provide the appropriate, ongoing customer support. Please reach out to your nearest service representative if you require any special assistance during this challenging period.
Following the advice of local authorities, our project and service engineers may be restricted from traveling to sites to perform services. To address such challenges, we will utilize technologies that enable remote support for customers who must be physically present at the site for operation and maintenance activities during this period. For projects, we will utilize our Cloud Enabled Execution infrastructure during execution and testing phases to support deliveries to site. Yokogawa will also offer free access to our communication support service SensPlus™ Buddy, which enables visual and audio communication with our Subject Matter Experts.
In addition, Yokogawa encourages customers to consider remote maintenance services via VPSRemote™, where our support team can remotely perform troubleshooting and monitor to improve system reliability and availability. The secure connection enables automated security updates and remote operation between sites, which will enable more employees to work remotely and stay safe.
While the ongoing threat by COVID-19 is currently top of mind for many customers around the world, Yokogawa is also ready to protect our customers from increasing cyber threats. Please rely on us to provide asset management and security management services, which are essential in supporting resilient and safe operations.
Please reach out to your nearest service representative or send us an inquiry through the contact form below for further details about any of the support services above.
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