Privacy & Security

Updated: May 23, 2018

Your privacy is important to Yokogawa Canada (hereinafter referred to as “Yokogawa”).  This Privacy & Security policy describes Yokogawa’s policies and procedures on the collection, use and disclosure of your information. By utilizing the web site and entering personal information, you agree to the terms of this policy, as amended from time to time. If the terms of this policy are unacceptable to you or you are not willing to be bound by its terms, please do not enter any personal information through the web sites. While we have not made any material changes to the way we process data about our users, we have updated our Privacy Notice to comply with the EU General Data Protection Regulation for all EU member state citizens. If you are located in the EU, you will be asked to provide clear and unequivocal affirmative consent to the collection, processing and sharing of your personal data.

Policy Rules

This website privacy policy (the "Policy") is a summary of the privacy practices and policies governing the websites run by Yokogawa (collectively, the "Website"), and is applicable to visitors to the Website. A more comprehensive summary of our privacy policies generally is available from us on request. We may from time to time revise this Policy to reflect changes in our procedures regarding personal information and post the revised version of the Policy on this Website. Upon posting on this Website, the revised Policy will come into effect.

Handling of Personal Information

Personal information means information about an identifiable individual, including names, residential addresses, mailing addresses, employer names, phone numbers and e-mail addresses. This does not include information of an aggregate or anonymous nature where a specific individual or individuals cannot be identified, nor does it include business contact information of individuals in their capacity as employees or officials of an organization. In principle, you may use most of the services provided through Web sites run by Yokogawa, without disclosing your personal information. For specific services, however, you may be asked to provide your personal information, in which case Yokogawa shall use your information to process your request for information or services. In order to make your Website browsing more efficient or to provide follow-up services after Website browsing, Yokogawa may ask users to provide personal information in situations including online user registration, requesting catalogues, answering questionnaires, registering subscriptions, ordering products, and in certain other cases. It is the policy of Yokogawa to collect, use and disclose personal information only with consent of the individual, and Yokogawa will not disclose personal information provided by users of the Website to any party, other than Yokogawa itself or Yokogawa's affiliates, business partners, or organizations contracted to provide services on Yokogawa's behalf, where the provision of such services requires access to such information (i.e. freight forwarders, exporters), without prior consent from the users. However, in cases where a settlement needs to be made for using pay services or purchasing products, Yokogawa may exchange personal information with firms, including without limitation, financial institutions, in order to check the validity of bank accounts and/or credit cards. Likewise, Yokogawa may collect, use and disclose personal information in case such collection, use or disclosure is mandatory or permitted under applicable laws or is reasonably judged to be essential in order to protect and safeguard the rights, property and safety of other users, Yokogawa itself, and/or Yokogawa's affiliates. For the purpose of product development, identification of business needs, and sales promotion, Yokogawa may use personal information and personal opinions of users, though such use shall be limited only to Yokogawa itself and Yokogawa's affiliates and business partners who are under confidentiality and privacy obligations with Yokogawa.Except in our portal areas within the Website where users are required to log in using passwords and usernames, and to provide personal information to establish such accounts, in general, when you visit the Website and access information on the Website, you remain anonymous. Yokogawa does, however, collect some non-personally identifiable information automatically as users move through the Website. Non-personally identifiable information might include your IP (Internet Protocol) address, the type of browser or operating system you use, and the domain name from which you linked to our website. We use this non-personally identifiable information to help us administer the Website. We may also share this sort of information with others, but only on an aggregated basis. You cannot be personally identified using this information. If you visit the Website and you permit "cookies", then Yokogawa only has the means to track your use of the Website and Yokogawa has no means to determine who you are unless you provide your personal information. (See the documentation provided with your Internet browser for more information on cookies and how to disable them; however, please note that it may not be possible to utilize certain services available through the Website if cookies are rejected.)

Yokogawa is aware of the importance of safeguarding the privacy of personal information when handling electronic information. In some cases, Yokogawa may subcontract the management of a specific website, whole or a part thereof, to an outside firm that Yokogawa judges to be trustworthy. The personal information of each individual user is also protected in these cases under Yokogawa's third party rules of handling personal information. Yokogawa will take all reasonable steps to ensure the security and confidentiality of your personal information. While no security measures are perfect, the Website has security measures in place to protect against the loss, misuse, or alteration of the personal information in our custody and control. Please be advised that the Internet and e-mail are inherently insecure media, and we cannot assume any liability for the security or privacy of personal information in transit over the Internet, including third-party usage of your personal information, whether obtained legally or illegally from our system. We do not intend that the Website will be used by children, and we do not seek to collect any information from children under the age of 13. If any child should provide us with personally identifiable information, a parent or guardian may notify us as provided below and we will delete such information from our records. Yokogawa will accept, to a reasonable extent, such possible user requests as making corrections or deletions to personal information presented by users. Yokogawa may use the IP addresses of users recorded in the system, in order to explore the cause of or solution to any problem arising in servers, or to administer the Website.

Unsolicited or Voluntary Disclosure of Personal Information

If you choose to voluntarily submit personal information to us by e-mail, online forms or other means, we will consider that you have done so with your consent for purposes reasonably related to your providing the information. If reasonable to do so, or if you request ongoing provision of information, after our initial response, we may communicate further with you with information that may be useful, but we will include instructions on how to terminate receiving such further information. We may share your personal information with our employees or contractors if reasonable to do so having regard to the purposes for which you have provided us with your information. It is important that any information you provide to us is up to date and accurate so, if you have provided personal information to us, we request that you keep us informed of any changes to your personal information.Resumes submitted may be reviewed for purposes of consideration of the individual submitting the resume for employment. We accept no obligation to review any resume or reply to any person submitting a resume but may do so if we wish to pursue or consider the possibility of entering into an employment relationship. Resumes received are retained for a reasonable period of time, with consideration given to how long a resume should be retained as a position not open at the time the resume was received may become open subsequently, so resumes may be kept on file with potential employment in mind. We may also retain a resume for as long as required for reasonable legal purposes. When no longer required for reasonable business or legal purposes, resumes will be securely destroyed. For further information you may contact us as provided in this Policy.

We may have in force acceptable use policies with respect to our computers, systems and e-mail received by and sent from Yokogawa. In order to enforce such policies, we reserve the right, but not the obligation, to intercept and review the contents of e-mail, including any personal information provided by the recipients, authors or originators of e-mail messages. Users of our systems and computers have no expectation of privacy and, by using e-mail as a means of communication with us, you consent to such interception and monitoring.

At some point, we may be acquired, merge with another entity, or acquire or buy other entities or assets. In such transactions, both personally and non-personally identifiable information will likely be one of the transferred assets. By providing your personal information to us, we are assuming that you are consenting to the following disclosures unless you inform us otherwise:

  • In the event Yokogawa transfers or is considering transferring control of any or all of its operations or services to another organization, Yokogawa reserves the right to transfer and disclose your personal information to that organization. However, Yokogawa will require that the organization agree that it will be similarly bound by the provisions of this Policy and that it will only use and disclose your personal information as Yokogawa is similarly entitled under this Policy;
  • In the event Yokogawa amalgamates with another organization, Yokogawa reserves the right to permit that amalgamated organization to continue to use and disclose your personal information. However, Yokogawa will require that the amalgamated organization agree that it will be similarly bound by the provisions of this Policy and that it will only use and disclose your personal information as Yokogawa is similarly entitled under this Policy;
  • Yokogawa may work with other organizations towards some common purpose consistent with the objectives of Yokogawa. In that case, it may be necessary for Yokogawa to disclose your personal information to these organizations. However, Yokogawa will require that these organizations agree that they will only use and disclose your personal information as necessary for the common purpose and that they will adhere to the terms of this Policy.

Third Party Websites

In order to provide you with a broader range of information, the Website includes links to other websites. The fact that we include links to those sites does not mean that we endorse the owners or content of those websites, that we have reviewed or approve the privacy policies of those sites, or that we have discussed privacy with the owners of those sites. We cannot be responsible for the content, privacy or other practices of those sites. You should carefully review the privacy and other policies or online agreements posted at those sites before using or disclosing personal information while navigating those sites.

Access to Information

You may have your contact information removed at any time by asking us to do so from any records or lists which we may use to correspond with you.

You may refuse to provide personal information to us. You may also withdraw any consent you have given us at any time, subject to applicable legal or contractual restrictions and reasonable notice. We will advise you of the effect of your withdrawal of any consent you have provided.

You may also ask us about your personal information and notify us of any corrections that may be necessary. We will reply to your request for access to your information in writing. If you wish to have access to any personal information about you that Yokogawa may have, please contact us and we will reply with details of how to make such a request. We do not provide access to personal information by e-mail as, in order to ensure adequate security and confidentiality, we need to verify your identity before granting you access to your information. Your right to access is not absolute and, if we do not provide you with full access to your information, we will advise of what we are not granting and the reasons for that.

Further Information

For queries and inquiries about the privacy and personal information protection policy of Yokogawa, or to update or correct your personal information, please contact us at Yokogawa Canada at 1-800-524-7378.