Return Policy and RMA Request

Return New Product

Please email YCA-OrderManagement@Yokogawa.com to return new product.

Only equipment that has not been removed from the original shipping package will be considered new. New equipment must be returned in its original packaging. Return for credit of new products with purchases dated for six months or more will not be accepted.

New Equipment

Before returning new equipment:

1. Clearly mark the RA number on the outside of the original shipping package.
2. Clearly mark on the outside of each package: "NEW".
3. Include one copy of the statement inside the original shipping package, and attach one copy to the outside of each package.

Restocking Fees

Only equipment that has not been removed from the original shipping package AND the date of shipment to a customer has not exceeded six months will be considered new and suitable for return. Returned equipment can be classified into two categories:

1. Were shipped as requested by the customer
   - Restocking fees will apply If the customer ordered the wrong equipment
   - Restocking fees will apply If the customer no longer needs the equipment
2. The wrong product was shipped by Yokogawa
   - Restocking fees will NOT apply if Yokogawa shipped the wrong equipment.

Shipping Instructions

Required shipping documents

The customer must provide a Packing List and carrier shipping documents for each shipment. The shipping documents contain information necessary for the carrier to ship the freight, such as consignee of shipment, payment terms, number of pieces in shipment, weight, etc. When returning equipment the Carrier paperwork needs to include the following address:

Yokogawa Corporation of America
Attn. RA# _________
61 Amlajack Blvd
Newnan, GA 30265

Required Documents

Submit the following shipping documents inside the shipping box:

• One copy of the Packing List.
• One copy of the Bill of Lading.

Shipping Charges

The customer is responsible for all shipping charges, ship using prepaid terms.
Yokogawa will refuse any collect shipments.

ServiceManager Portal — Your Gateway for Service, Repair and Calibration

Yokogawa's ServiceManager Portal is your centralized online tool for managing all Repair and Calibration needs efficiently and securely.

Through the portal, you can:

• Request Repair and Calibration services
• Obtain a Return Authorization (RA) number
• Check the status of your existing RA
• Track and manage your service requests

Return Authorization (RA) Requirements and Guidelines

A Return Authorization (RA) number must be obtained before returning any used equipment to Yokogawa.

Here is a helpful tutorial demonstrating how to create a new RA number:

Important Guidelines

• No product returns will be accepted without a valid RA number.
• Products must be returned within 30 days from the date the RA is issued. After 60 days, the RA will be automatically canceled.
• Access the ServiceManager Portal to request and manage your RA.

Purchase Order (PO) Instructions

When submitting a PO for service or repair, please follow these steps:

1. Tariff Surcharge:
   Add applicable tariff surcharge as a separate line item labeled "SURCHARGE."
2. PO Address:
   Yokogawa Corporation of America
   2 Dart Road
   Newnan, GA 30265

Credit Card Payments

• Download and complete the Credit Card Authorization Form
• Attach the completed form with your RA submission in the ServiceManager Portal.

Certificate of Neutralization

To protect Yokogawa Corporation of America employees and comply with EPA (40CFR 260, 261) and OSHA (29CFR 1910) standards, all instruments that have been installed or exposed to potentially hazardous substances must include:

• A Material Safety Data Sheet (MSDS)
• A Certificate of Neutralization confirming that any hazardous materials have been safely neutralized prior to shipment

Helpful Resources

Additional user guides and support documentation for the ServiceManager Portal:

• How to register
• How to create an RA request
• How to find an RA request