Yokogawa Corporation of America is pleased to provide you with our return policy. Our goal is to meet your needs and provide you with a clear and direct process should you have to return a product to Yokogawa. If you would like to return a product we would like to request that specific requirements must be followed in order to ensure a smooth process.
1. Repair and Calibration
A Return Authorization (RA) number must be obtained prior to returning any used equipment to Yokogawa using the ServiceManager portal.
Use the ServiceManager portal for Repair and Calibration needs. Obtain an RA, check the status of your RA, print shipping labels, and more.
- No product returns will be accepted without an RA number.
- Returned product must be returned within 60 days period from the date the RA is issued or the RA# is canceled.
2. Return New Product
Please email YCA-Cust_Care@yokogawa.com to return new product.
Only equipment that has not been removed from the original shipping package will be considered new. New equipment must be returned in its original packaging. Return for credit of new products with purchases dated for six months or more will not be accepted.
New Equipment
Before returning new equipment:
- Clearly mark the RA number on the outside of the original shipping package.
- Clearly mark on the outside of each package: "NEW".
- Include one copy of the statement inside the original shipping package, and attach one copy to the outside of each package.
Restocking Fees
Only equipment that has not been removed from the original shipping package AND the date of shipment to a customer has not exceeded six months will be considered new and suitable for return. Returned equipment can be classified into two categories:
- Were shipped as requested by the customer
- Restocking fees will apply If the customer ordered the wrong equipment
- Restocking fees will apply If the customer no longer needs the equipment - The wrong product was shipped by Yokogawa
- Restocking fees will NOT apply if Yokogawa shipped the wrong equipment.
3. Shipping Instructions
Required shipping documents
The customer must provide a Packing List and carrier shipping documents for each shipment. The shipping documents contain information necessary for the carrier to ship the freight, such as consignee of shipment, payment terms, number of pieces in shipment, weight, etc. When returning equipment the Carrier paperwork needs to include the following address:
Yokogawa Corporation of America
Attn. RA# _________
61 Amlajack Blvd
Newnan, GA 30265
Required Documents
Submit the following shipping documents inside the shipping box:
- One copy of the Packing List.
- One copy of the Bill of Lading.
Shipping Charges
The customer is responsible for all shipping charges, ship using prepaid terms.
Yokogawa will refuse any collect shipments.